Privacy Policy

1. Introduction

TalkRev ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this privacy policy carefully.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account Information: Email address, name, organization details
• Business Information: Business type, organization settings, preferences
• Customer Data: Information about your customers that you upload or input into the Service
• Communication Data: Chat conversations, voice call recordings, and related metadata
• Usage Data: Information about how you use the Service, including analytics and performance data

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process your transactions and manage your account
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Analyze usage patterns and trends to improve user experience
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations

4. How We Share Your Information

We may share your information in the following circumstances:

• With your consent: When you explicitly agree to share your information
• Service providers: With third-party vendors who perform services on our behalf
• Legal requirements: When required by law or to protect our rights
• Business transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a structured format
• Objection: Object to certain processing of your information
• Restriction: Request restriction of processing

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

9. Third-Party Services

Our Service may contain links to third-party websites or services that are not owned or controlled by TalkRev. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you visit.

10. Children's Privacy

Our Service is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us so we can take appropriate action.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take steps to ensure that your information receives an adequate level of protection.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us at: